Effective Date: September 2026
 

At Reliant Au Pairs, we respect your privacy and are committed to protecting the personal information shared with us. We handle personal information responsibly and in accordance with applicable South African privacy laws, including the Protection of Personal Information Act (POPIA).
 

1. Information We Collect

Depending on how you use our services, we may collect:
 

Hosts & Families: Names, contact details, household information, family requirements, location, schedules and other information needed to assist with a placement.
 

Candidates: Names, contact details, CVs, employment history, qualifications, references, identification, driver's licence and screening information where applicable.
 

We only collect information reasonably necessary for our placement services.
 

2. How We Use Your Information
 

We use personal information to:
 

• Respond to enquiries and applications

• Understand family and household requirements

• Assess candidates and facilitate suitable placements

• Verify qualifications and references

• Communicate with families and candidates

• Manage our placement services and meet legal requirements
   

We do not sell personal information.
 

3. Host & Family Confidentiality
 

We understand that our hosts and families may share sensitive and private information about their household, children, lifestyle, schedules, security requirements and personal circumstances. This information is treated with strict confidentiality and discretion and is only shared where necessary for the placement process.
 

For VIP, high-profile and private households, confidentiality and discretion are especially important. Reliant Au Pairs does not publicly disclose private family details, household information or placement requirements without appropriate permission.
 

4. Candidate Confidentiality
 

Candidate information, including CVs, qualifications, references and personal documentation, is treated as confidential. Candidate information may only be shared with relevant hosts or families when necessary to consider the candidate for a suitable placement.
 

5. Sharing Information
 

Where necessary, information may be shared with relevant families, candidates, professional service providers or other parties directly involved in a placement. For international placements, information may also need to be shared for legitimate visa, immigration, employment or screening requirements. We take reasonable steps to ensure personal information is handled responsibly.
 

6. Protecting Your Information
 

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure. However, no electronic system can be guaranteed to be completely secure.
 

7. Your Rights
 

Subject to applicable law, you may request access to or correction of personal information we hold about you. You may also ask how your information is being used or object to certain processing where applicable.
 

8. Website & Third Parties
 

Our website may use cookies, analytics or third-party services to improve functionality and understand website usage. Third-party websites linked from our website may have their own privacy policies.
 

9. Changes to This Policy
 

We may update this Privacy Policy when necessary. Any changes will be published on this page with an updated effective date.
 

10. Contact Us
 

For questions about your personal information or this Privacy Policy:

Reliant Au Pairs
📧 reliantaupairs@gmail.com
📞 +27 74 452 8013
🌐 www.reliantaupairs.com

Your privacy, confidentiality and trust matter to us.